1 hour ticket response
Fast support is our fundamental objective and that’s why we have a team of trained technical support engineers who are ready to provide a quick solution to any question that you may have. Simply submit your client support ticket from your Online Control Panel and we will reply within 1 hour at the latest. As a matter of fact, we strive hard and aim for a 20–minute support ticket response time.
An Outstanding Help Desk Service
Each member of our tech support team has many years of experience in the Linux shared website hosting field and most of them have been with us for at least 5 years. They are all ready to answer all your requests in the most professional manner possible.
An Easy–to–Navigate Help Section
Included in the Online Control Panel is an intuitive Help Center, which offers you a variety of sources of information. You can search through a constantly updated knowledge base featuring web hosting account administration articles and site management articles, watch our how–to video tutorials or have a glimpse at the F.A.Q. archive.