Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
All your support requests will be replied to in no more than one hour after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from an admin, we’ll direct the support ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be needed for discovering a solution. Furthermore if you make use of the Optional Managed Services package, all of the tasks included there will be performed whenever you specify.
A Topflight Technical Support Service
Our client support staff will be available to you twenty–four–seven if you require assistance working with our Online Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. Furthermore if you require help handling the regular admin tasks on your dedicated web hosting server, you can have a glimpse at the Optional Managed Services package, that includes backup space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our charge–free Online Control Panel, which features an integrated knowledge base plus a collection of instructional video tutorials. Whenever you need assistance working with the Online Control Panel, just hit the Help or Videos buttons located in the top right corner.