24/7 Customer Support in Shared Website Hosting
The customer and tech support services for our shared website hosting plans are round-the-clock, thus you can forget about waiting for a few days to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you do have an account, you'll be able to open a support ticket on top of the other three methods of communication. You're able to pick the best way to contact us based on what your location is or what kind of hardware you're using. We can help you for more or less any webhosting-related query that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get well-timed help, particularly when your web site is not running as it should be for some reason. Our semi-dedicated hosting packages come with 24/7 customer and technical support, thus in case something happens, you can use several methods to get in touch with us - telephone line with a couple of local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic issues, so that if you don't have an account yet, for instance, you can find more information for our solutions, or we will help you with uncomplicated tech issues. The next two options are for solely tech problems or everything that is more time-consuming because it's much easier to follow the communication between you and our technical support team. The guaranteed max answer time for them is only an hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day to receive support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
If you have a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or fordifferent difficulties and questions associated with the pre-installed software your server is equipped with. If you have not obtained a virtual private server plan yet, you will be able to learn a lot more about our solutions by giving us a call or via our live chat service. For more tech problems, you should send an e-mail or open a trouble ticket via your billing Control Panel and you will get support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The typical answer time normally does not extend past thirty minutes. If you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade that you can include to every single VPS plan and our administrators will help you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server plans that we provide come with 24/7 support via numerous means of communication and with a 1-hour max reply time warranty. When you want to find out more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers we have worldwide or you may use our live chat service and consult with a live agent. For strictly tech difficulties that require assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email message, since all these channels are more appropriate to monitor a specific issue. The reply time for them rarely surpasses half an hour, so you can forget about having to wait for a full day so as to get support. Our support service is available for any server-related matters, as well as the pre-installed software. When you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all of the plans.