Although this isn't the keyaspect to help you recognize a trustworthy shared website hosting provider from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is a sign that you aren't working with a one-person firm and that you will be able to get in touch with someone any time you're looking for assistance. The phone support for hosting services may range from basic to experienced, so the issues which can be resolved with a phone call differ depending on the company. Generally, these matters are more basic and feature billing or first level technical issues as more complex issues generally need a support ticket where both you and the administrators can track what's going on with a particular situation. Nonetheless, having the option to call your supplier will save you considerable time and efforts for the numerous tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Shared Website Hosting

Since we have live phone support 14 hrs per day, you can contact us and speak with one of our customer support representatives to find out more about all of the Linux shared website hosting that we supply and ensure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on as many as 3 different continents and you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you'll be able to phone us about general and billing matters, or even about some tech issues. In case the problem is strictly technical or it requires more time to analyze, you will have to employ our ticketing system, which will enable both you and our tech support crew to monitor the details given by either side.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours a day as part of the support services for each semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such a problem, but for all the general, billing or minor technical issues you can always call us and we'll assist you right away so as to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our advanced cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local numbers in the United States, the UK and Australia as well as a worldwide number, so you can call the one which is closer to where you live.