One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any ticket that you open or any email that you send is only sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the essence of your issue or question, we will lend you a hand instantly and will supply you with the necessary info to fix any problem with your sites. The real response time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting for hours and hours to get an issue sorted out or what is even worse – waiting around a whole day only to receive a response that more information is required whilst nothing is fixed. We’ll assist you in a timely fashion simply because we realize just how expensive time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing query that you might have connected with our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives will be at your disposal all the time and they’ll respond to any trouble ticket that you submit through your hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a general inquiry associated with your semi-dedicated server or you come across a certain obstacle and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 7 days a week to address any technical, general or billing issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we respond, so you will not have to wait for hours or days while the problem remains. If there is something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try out, what steps to take, etc.