Should you ever face a problem with your website and be incapable of solving it on your own, ask the hosting company’s customer care team to help you bring the site back online. A speedy resolution would be the most favorable scenario, but lots of hosting companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be swiftly sorted out, your website may not work correctly or it may not be reachable whatsoever for a prolonged time interval, so you may lose potential customers since it’s extremely unlikely that anybody will go back to a site that is inoperative. Hence, you have to make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a timely manner. If an application update does not proceed as planned or you delete something by mistake, for instance, the website must be fixed swiftly in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any ticket that you open or any email that you send is only sixty minutes, even if you contact us during weekends and official holidays. Irrespective of the essence of your issue or question, we will lend you a hand instantly and will supply you with the necessary info to fix any problem with your sites. The real response time commonly doesn’t surpass 15-20 minutes, which means that you can just forget about waiting for hours and hours to get an issue sorted out or what is even worse – waiting around a whole day only to receive a response that more information is required whilst nothing is fixed. We’ll assist you in a timely fashion simply because we realize just how expensive time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing query that you might have connected with our Linux shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support team representatives will be at your disposal all the time and they’ll respond to any trouble ticket that you submit through your hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you have a general inquiry associated with your semi-dedicated server or you come across a certain obstacle and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 7 days a week to address any technical, general or billing issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we respond, so you will not have to wait for hours or days while the problem remains. If there is something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try out, what steps to take, etc.