A live chat is a real-time method of communication between a hosting company's support crew and its customers. It is a very efficient method to receive some info about the web hosting services or have some issue resolved because you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low chance of errors any time you exchange data such as usernames or domain names, the quicker response time because the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue in question. In addition, you will be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you'll need to pay when you're calling to a different country.

Live Chat Support in Shared Website Hosting

As part of the support services that we supply for all our Linux shared website hosting, we've live chat support which is available every single day, even on holidays. You will be able to contact us no matter if you already have an account or not, because we can help you with pretty much anything, ranging from giving you basic info on our services if you are not a customer yet and you are thinking about acquiring one of the plans, to assisting you with setting up an email account in an email client. Part of the problems are more complex and time-consuming, so you will need to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, so whenever you have any kind of questions concerning our semi-dedicated hosting packages, you'll be able to contact our customer care team whenever you need no matter if you have already obtained your account or not. In general, the chat service is for billing, pre-sales and common questions and problems, but we can help you with quite a few technical questions too. We can help you select the best plan for your websites in case you do not have an account yet, we can answer all of the billing questions or concerns you have or we can assist you with installing your new email address on your computer or smartphone - all the aforementioned will be done quickly since our live chat service is accessible all the time, every single day. No matter when you need help, you'll be able to talk with an agent and save a long time.