If you’ve purchased a hosting package and you have some questions related to a particular feature/function, or if you have confronted a certain difficulty and you require help, you should be able to touch base with the respective client service team. All hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the most effective way to handle an issue most often is to submit a ticket. This kind of correspondence renders the replies exchanged by both sides simple to follow and permits the client care team representatives to escalate the issue in the event that, for instance, a server admin has to become involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to use at least two separate accounts to contact the customer support staff and to actually manage the hosting space. Non-stop switching from one account to another may sometimes be a headache, not to mention the fact that it requires a long time for the majority of web hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting feature an integrated ticketing system, which is an integral part of our custom-developed Hepsia Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one place – invoices, web files, emails, tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks of the mouse without leaving your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you solve any given issue even before you actually post a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything from a single location, which is why we’ve incorporated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each semi-dedicated server plan. This will enable you to handle the communication with our technical support team along with your web files, which means that you will not need to memorize an additional user name for a different interface. You will be able to send a new ticket or to track the status of an old one with less than a few mouse clicks while you’re browsing the files within your account. Besides, you can search through older tickets using a clever search box or have a look at applicable FAQ articles, which offer solutions to commonly experienced challenges. The integrated ticketing system is closely monitored 24-7-365 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.